Please read these terms carefully before using our services or website. By engaging Maestro Accounting or using our website, you agree to be bound by the following terms and conditions.
1. About Us
Maestro Accounting is a UK-based accounting firm providing services to individuals and businesses. References to “we”, “us”, or “our” refer to Maestro Accounting.
Email: info@maestroaccounting.co.uk Address: 134 City Road, London, EC1V 2NX Phone: +44 7904 589021
2. Our Services
Maestro Accounting provides the following services:
- Bookkeeping
- Limited company accounts and tax returns
- Personal tax returns
- VAT registration and returns
- Property accounting
- Pensions setup and auto-enrolment
- Xero online accounting setup and support
The scope of work for each client will be confirmed in writing via a separate letter of engagement before any work begins. These terms and conditions apply alongside that engagement letter. Where there is a conflict between the two, the engagement letter will take precedence.
3. Engagement and Getting Started
Our working relationship begins once you have returned a signed letter of engagement and any required identification documents. We are required by law to verify the identity of all clients before providing services. Work will not commence until these steps are completed.
4. Your Responsibilities
To allow us to carry out our work accurately and on time, you agree to:
- Provide complete, accurate, and timely information when we request it
- Notify us promptly of any changes to your personal or business circumstances that may affect your tax or financial position
- Review all documents we prepare on your behalf before they are submitted to HMRC or Companies House
- Keep copies of all records and documents relevant to your tax affairs for a minimum of six years
- Inform us of any correspondence you receive from HMRC or Companies House that relates to work we are handling for you
We are not liable for errors, penalties, or missed deadlines that result from incomplete, inaccurate, or late information provided by you.
5. Our Responsibilities
We will:
- Carry out all agreed work with reasonable care and skill
- Act in your best interests at all times within the bounds of the law
- Keep your information confidential in line with our Privacy Policy
- Notify you of any relevant deadlines and keep you informed of progress on your account
- Submit returns and filings to the relevant authorities accurately and on time, provided we have received all necessary information from you
6. Fees and Payment
Our fees will be agreed with you before any work begins and set out in your engagement letter. Unless otherwise stated:
- Invoices are payable within 14 days of the date of issue
- We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate, in line with the Late Payment of Commercial Debts (Interest) Act 1998
- Additional work requested outside the original scope will be quoted separately and agreed in writing before proceeding
- We reserve the right to pause or cease work on your account if invoices remain unpaid beyond 30 days
If you have any concerns about an invoice, please contact us within 7 days of receipt so we can resolve the matter promptly.
7. Deadlines and Filing
We will always aim to file your returns well in advance of statutory deadlines. However, we can only do this if you provide us with the required information in good time. Where information is provided late, we will do our best to meet the deadline but cannot guarantee this.
Maestro Accounting accepts no responsibility for penalties, surcharges, or interest charges imposed by HMRC or Companies House where these arise from information being provided to us late or from circumstances outside our control.
8. Confidentiality
All information you share with us is treated as strictly confidential. We will not disclose your information to any third party without your consent, except where we are legally required to do so, for example by HMRC, a court order, or under anti-money laundering legislation.
Our team members are bound by confidentiality obligations as a condition of their engagement with us.
9. Anti-Money Laundering
As a regulated accounting firm, we are required to comply with the UK Money Laundering Regulations. This means we must verify the identity of all clients, maintain records of that verification, and report any suspicious activity to the relevant authorities. We may be legally prohibited from informing you if such a report has been made.
10. Intellectual Property
All templates, processes, methodologies, and materials created or used by Maestro Accounting remain our intellectual property unless explicitly agreed otherwise in writing. You are granted a licence to use any work product we produce for you solely for the purposes for which it was intended.
11. Limitation of Liability
Our liability to you in connection with any services provided is limited to the fees paid by you for those specific services in the 12 months preceding the claim.
We are not liable for:
- Any indirect or consequential loss
- Loss of profit, revenue, or business opportunity
- Losses arising from your failure to provide accurate or timely information
- Losses arising from decisions made by you based on our advice where the full facts were not disclosed to us
Nothing in these terms limits our liability for fraud, death, or personal injury caused by our negligence.
12. Termination
Either party may terminate the engagement by giving 30 days written notice to the other. On termination:
- All outstanding fees become immediately payable
- We will provide you with all documents and information belonging to you in a timely manner
- We will not be responsible for any filings or deadlines that fall due after the termination date
We reserve the right to terminate the engagement immediately and without notice if you provide false or misleading information, fail to cooperate with our anti-money laundering obligations, or act in a manner that is abusive or threatening toward our team.
13. Complaints
We take all complaints seriously and are committed to resolving them quickly and fairly. If you are unhappy with any aspect of our service, please contact us in the first instance at:
Email: info@maestroaccounting.co.uk
We will acknowledge your complaint within 3 working days and aim to provide a full response within 15 working days. If you remain dissatisfied after our response, you may be entitled to refer the matter to an independent body, details of which will be provided at that stage.
14. Governing Law
These terms and conditions are governed by the laws of England and Wales. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Changes to These Terms
We may update these terms from time to time. Any changes will be posted on our website with an updated date. Continued use of our services after changes have been posted constitutes your acceptance of the revised terms. Where changes are material, we will notify existing clients directly.
16. Entire Agreement
These terms and conditions, together with your signed letter of engagement, constitute the entire agreement between you and Maestro Accounting in relation to the services provided. They supersede any previous discussions, representations, or agreements.