Who We Are
Maestro Accounting is a UK-based accounting firm providing bookkeeping, tax returns, VAT, limited company accounts, property accounting, pensions setup, and Xero accounting services to individuals and businesses.
If you have any questions about this policy or how we handle your data, you can contact us at:
Email: info@maestroaccounting.co.uk Address: 134 City Road, London, EC1V 2NX Phone: +44 7904 589021
What Information We Collect
When you interact with us, we may collect the following personal information:
- Full name
- Home or business address
- Email address
- Phone number
- Date of birth (where relevant to the services we provide)
- Financial and business information necessary to carry out your accounting services
- Any other information you choose to share with us when making an enquiry or becoming a client
How We Collect Your Information
We collect information in the following ways:
Directly from you when you complete a contact form on our website, book a consultation, sign up to our newsletter, become a client, or communicate with us by phone, email, or in person.
From third parties only where you have given that third party your consent to share your information with us. For example, this may include referrals from partners or information passed to us through platforms such as Xero on your instruction.
How We Use Your Information
We use the information we collect to:
- Provide the accounting and financial services you have requested
- Respond to your enquiries and communicate with you about your account
- Send you relevant updates, tax deadline reminders, or newsletters where you have opted in
- Meet our legal and regulatory obligations as an accounting firm
- Improve our services and website based on how they are used
We will never sell your personal data to third parties, and we will never use it for purposes beyond those listed above without first obtaining your consent.
Legal Basis for Processing
We process your personal data on the following legal grounds:
- Contract: To fulfil our obligations to you as a client
- Legal obligation: To comply with HMRC, Companies House, and other regulatory requirements
- Legitimate interests: To run and improve our business in ways that do not override your rights
- Consent: Where you have specifically opted in, such as for marketing communications
How We Store and Protect Your Data
Your data is stored securely using industry-standard encryption and access controls. We use reputable cloud-based accounting and practice management software, all of which operate in compliance with UK GDPR.
We retain your personal data for as long as is necessary to provide our services and meet our legal obligations. For most accounting records, this is a minimum of six years in line with HMRC requirements.
Sharing Your Information
We do not sell or share your personal data with third parties for marketing purposes. We may share your information with the following parties where necessary to provide our services:
- HMRC and Companies House, as required by law
- Xero and other accounting software providers used to manage your account
- Any third-party service providers who assist in operating our business, all of whom are bound by confidentiality agreements
We will never share your information with any other third party without your explicit consent.
Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- The right to access the information we hold about you
- The right to have inaccurate information corrected
- The right to request deletion of your data, subject to our legal obligations
- The right to restrict or object to how we process your data
- The right to data portability
- The right to withdraw consent at any time where consent is the basis for processing
To exercise any of these rights, please contact us at info@maestroaccounting.co.uk. We will respond within 30 days.
Cookies
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Making a Complaint
If you have a concern about how we have handled your personal data, please contact us in the first instance at info@maestroaccounting.co.uk. Please include as much detail as possible so we can investigate thoroughly. We aim to respond within 15 working days, though some cases may take a little longer.
If you remain unsatisfied after our response, you have the right to lodge a complaint with the UK’s data protection regulator:
Information Commissioner’s Office (ICO) Website: ico.org.uk Helpline: 0303 123 1113
Changes to This Policy
We review this policy regularly and may update it from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to check back periodically.